clear

Sign In

your password
check_boxKeep me signed in

Can't access your account? | Register

placeU1, 21 Groves Ave
McGraths Hill NSW 2756
phone1300 668 405
assignment_indRegister
shopping_cart
Untitled
Untitled
Untitled
Untitled

Return and Exchange Policy

Aussie Electrical & Trade Supplies will happily assist customers who identify a fault or problem with any of our stock, or if the incorrect product or size has been supplied.

Because the equipment we supply is safety equipment, we must be confident that the integrity and condition of the equipment is uncompromised. If there is a fault or problem with any of our products, or if we supply the incorrect size, we are happy to offer returns and exchanges in these cases.

With a receipt or tax invoice:

  • We can provide a refund
  • All returned goods must be unused and undamaged, in original packaging and in saleable condition

All refunds will be provided by bank transfer upon receipt and inspection of goods by Aussie Electrical & Trade Supplies staff.

Without a receipt

  • All goods for exchange must be unused and undamaged, in original packaging and in saleable condition

Online purchases/exchanges

Online purchases can be returned by contacting our Customer Support team at info@aussieelectrical.com.au.

Returning equipment

If any of our equipment is faulty and needs to be returned, please contact our Customer Support team at info@aussieelectrical.com.au and we will arrange for the return at no cost to you for domestically shipped equipment.

Exceptions

Unfortunately, we cannot offer a refund or exchange on the following items:

  • Used products
  • Any damaged equipment where the damage is not associated with transport
  • Where there is no fault or damage, or you simply change your mind

Return/exchange of faulty goods

Faulty or damaged goods under warranties

In addition to manufacturers' guarantees on products, Aussie Electrical & Trade Supplies and its suppliers provide a guarantee of acceptable quality on every product, by law. You're entitled to a replacement or refund for a major failure.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.